Launch terms · 30 August 2026
Clear scope before any work begins.
Submitting a request does not create a confirmed booking. RoamCare will confirm availability, the assigned service provider, scope, price, payment method and any site permission requirements before work starts.
Customer responsibilities
You must provide accurate details, identify known damage or faults, confirm that you may authorise the work, arrange any campground or landowner permission and provide safe access and water where agreed.
Service boundaries
Standard work is ground-based. It excludes roof walking, pressure washing, regulated gas or electrical work, structural repairs and any work the operator considers unsafe. Reproofing depends on fabric condition, product suitability, patch testing and appropriate dry weather.
Quotes and payment
A quote must be accepted before service. For each booking, the confirmed provider and payment method will be stated in writing. No card payment is currently collected through this site.
Changes and cancellation
Weather, unsafe access, hidden damage or unsuitable fabric may require rescheduling, a revised quote or refusal of the affected work. Customers should give reasonable notice when cancelling a confirmed booking; any specific cancellation charge must be disclosed before confirmation.
Service records and complaints
Operators may record before-and-after condition and completion photographs. If something is wrong, stop using the affected item where appropriate and contact RoamCare promptly with the request details so the issue can be assessed.
Consumer rights
Nothing in these terms excludes rights or remedies that cannot legally be excluded, including applicable rights under New Zealand consumer law.
Operator programme
An application is not approval, employment, a franchise grant, a promise of work or an earnings guarantee. Operator commercial terms will be supplied separately before any paid package or active service work.
Contact
Questions, cancellations and complaints can be sent to hello@roamcare.co.nz.